Refund policy

Returns and exchanges

At Svenskt Djurtillskott we do not handle direct exchanges.

By law, you have a 14-day right of withdrawal from the day you receive your order.
In addition, we offer an extended right of withdrawal so that you have a total of 30 days to cancel your purchase.

If you wish to exchange an item, return it in accordance with our return terms and then place a new order for the item you want instead.

You are responsible for the return shipping cost (69 kr) and we do not accept returns sent cash on delivery. Unfortunately, we cannot collect parcels left at service points – returns must be sent according to the instructions you receive from us.

All items returned must be in essentially unchanged condition, with original packaging, labels and any accessories intact.

For products such as food, treats, supplements and the like, which for health and hygiene reasons cannot be returned once the seal has been broken, the right of withdrawal applies only if the packaging is unopened. Unfortunately, we cannot accept returns of frozen food.

If the item has been handled more than necessary to establish its characteristics and function, we may make a reasonable deduction for depreciation from the refund.

Refunds

If you wish to exercise your right of withdrawal, contact our customer service and state that you wish to cancel your purchase. You then have 14 days to send the item back.

When you contact us, we send a return label by email. The return shipping costs 69 kr and is deducted from your refund, unless otherwise stated.

For the right of withdrawal to apply, the item must be returned in essentially unchanged condition. For food, treats, supplements and similar products, the packaging must be unopened for the item to be considered unused.

Refunds are made within 14 days of us receiving and approving your return. Refunds are made via the same payment method you used for the purchase, unless otherwise specifically agreed.

We do not accept returns sent cash on delivery.

Complaints

Under consumer sales law, you have the right to make a complaint about faulty products within three years of receiving the goods, provided the fault existed at the time of delivery.

If you have received a defective or incorrect item, please contact our customer service as soon as possible after discovering the fault and describe it, preferably with pictures.

If a complaint is approved, we cover the return shipping and you may be entitled to a repair, replacement, price reduction or refund depending on the nature of the fault.